Frequently asked questions
How do I order a custom bike?
Choose a frame package or complete bike, or contact Cobalt for a specific custom build. We can prepare a detailed build sheet around your fit, riding and component preferences.
How long does a custom build take?
Depending on component availability, a typical custom build takes about 3–4 weeks to source components and assemble and ship the bike. Custom paint can take longer.
Is shipping included?
Complete bikes ship free within the lower 48 U.S. states. Shipping terms for frames, international orders and special shipments can vary, so confirm them with Cobalt before ordering.
Can my local mechanic assemble the bike?
Yes. Cobalt can ship a bike unassembled for local assembly and currently deducts $100 from the bike price for that option.
Can I choose my components?
Yes. Custom component selection is a core part of the Cobalt build process. Availability and pricing vary by component.
Do you offer custom paint?
Yes, on selected models. Available finishes and pricing are shown with the product or confirmed during the build consultation.
How do I choose a size?
Use the model-specific geometry and Fit & Sizing guidance. Contact Cobalt before ordering if you are between sizes or want a fit recommendation.
What warranty do Cobalt frames have?
Carbon hardtail, road and gravel frames carry a lifetime frame warranty for the original owner, subject to the applicable terms and exclusions. Full-suspension frames are covered for five years for the original owner. Bikes and frames must be registered to submit a warranty claim.
What happens if I damage a frame in a crash?
For qualifying rider-caused damage, Cobalt’s existing policy offers the original owner a replacement frame at dealer cost plus shipping. Contact Cobalt with the details and photographs so the specific case can be reviewed.
Can I return a bike?
Cobalt’s existing policy provides a 30-day money-back guarantee for bikes returned in like-new condition, less shipping costs. Restocking fees may apply to customized items or damaged or dirty parts. Contact Cobalt before returning anything so the return can be reviewed and authorized.
What about accessories and gear?
Brand-new accessories and gear with original packaging and/or tags may be returned for a refund under the existing policy, less applicable shipping charges.
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